Terms of Service

These Terms of Service govern your use of BOOK@, operated from Office 304, Floor 3, Khalaf & Ishtay Building, Al-Madina Al-Monawara Street, Amman, Jordan. References to "we", "us", and "BOOK@" mean the operator of bookat.net. References to "you" mean the person using the platform, whether as a buyer or an organizer.

1. What these Terms cover

BOOK@ is an online marketplace for event tickets, courses, shop products, and gift cards. We provide the technology that allows organizers to list and sell, and that allows you to discover and buy. We are not the producer of the events or the seller of the goods unless we say so clearly on the relevant page.

2. Eligibility

• You must be at least 16 years old to create an account.
• Each account belongs to one person. Sharing credentials is not permitted.
• Information you provide must be accurate and kept up to date.
• If a law in your country forbids you from using a service like BOOK@, you must not use it.

3. Your account

You are responsible for your login credentials and for activity on your account. If you suspect unauthorized access, contact us promptly at info@bookat.net so we can help secure the account. We may suspend an account that shows signs of fraud, abuse, or breach of these Terms.

4. Buying tickets and other items

A ticket is a revocable license issued by the organizer that grants the holder admission to a specific event under the organizer's conditions. When you buy a ticket on BOOK@:

• You agree to the organizer's event terms and house rules, including any age, dress, ID, or conduct requirements shown on the event page.
• The QR code on your ticket is the bearer instrument used for entry. Keep it private. The first valid scan is admitted.
• Resale above face value is not allowed where the organizer or applicable law prohibits it.
• Course and shop purchases follow the listing's stated terms and any delivery or access rules shown at checkout.

Refunds for tickets and courses are governed by the organizer's refund policy, which is displayed on the event or course page before purchase. Where Jordanian law grants a non-waivable consumer right, that right remains.

5. Payments

Payments are processed by PayTabs or Stripe. Card details are entered on the processor and are not stored by BOOK@. The primary settlement currency is the Jordanian Dinar (JOD). Service fees, if any, are shown before you confirm the order.

5A. The sale is between you and the organizer

When you buy a ticket, course, or product on BOOK@, the contract of sale is formed directly between you and the organizer or seller. BOOK@ acts only as the organizer's limited agent for the purpose of listing the item and collecting payment on the organizer's behalf, and remits the proceeds to the organizer less any agreed fees. BOOK@ is not the seller, is not a party to that contract of sale, and does not take title to any ticket, product, or service. The organizer is responsible for delivering what was sold and for honoring its own refund and cancellation policy.

6. Organizers on BOOK@

If you list events, courses, or products on BOOK@, you are responsible for:

• Accurate listings, including date, venue, lineup, age limits, and what the ticket includes.
• Running the event lawfully and obtaining any required permits or licenses.
• Setting a clear refund policy and honoring it.
• Charging and remitting any taxes that apply to your sales.
• Complying with venue rules and respecting attendee safety.

You grant BOOK@ a non-exclusive license to host, display, and promote your listings for the purpose of operating the platform.

6A. Organizer indemnity

If you list on BOOK@ as an organizer or seller, you agree to defend, indemnify, and hold harmless BOOK@, its owners, staff, and partners from and against any claim, demand, loss, liability, cost, or expense (including reasonable legal fees) arising out of or relating to: your event, course, or product; any injury, death, or damage occurring at or in connection with your event; your breach of these Terms or of any law; the accuracy of your listing; or your refund, cancellation, or admission decisions. This obligation survives the closure of your account.

7. Acceptable use

You agree not to:

• Use the platform for fraud, money laundering, or any unlawful activity.
• Buy or attempt to buy tickets using bots, scripts, or other automated means.
• Scrape, mirror, or reverse engineer any part of the service.
• Impersonate another person, organizer, or business.
• Abuse chargebacks or dispute legitimate charges in bad faith.
• Upload content that is illegal, defamatory, infringing, or harmful.

8. Our role, and what BOOK@ does not do

BOOK@ provides an online platform that lists events and processes payments. The organizer — not BOOK@ — produces the event, controls everything that happens at the venue, decides who is admitted, and is solely responsible for the event and its conduct. BOOK@ does not organize, host, run, supervise, endorse, or guarantee any event, and does not verify or warrant an organizer's statements, licenses, safety measures, or the quality, safety, or lawfulness of any event, course, or product listed on the platform. Any dispute, claim, loss, injury, or damage arising out of or relating to an event, course, or product — including its cancellation, its content, or anything that occurs before, during, or after it — is solely between you and the organizer or seller, and you agree not to hold BOOK@ responsible for it. BOOK@ may, at its discretion and as a courtesy, help facilitate communication or a refund, but doing so creates no liability or obligation on BOOK@.

9. Intellectual property

The BOOK@ name, logo, and platform are our property or licensed to us. Organizer and user content remains owned by the person who submitted it, subject to the license described in Section 6. You must not copy or use BOOK@ branding without written permission.

10. Service availability

We work to keep BOOK@ available, but we do not warrant uninterrupted or error-free service. We may schedule maintenance, and unplanned downtime can occur. We are not liable for an outage outside our reasonable control.

11. Limitation of liability

The platform is provided “as is.” To the maximum extent permitted by Jordanian law, BOOK@ is not liable for: (a) any act, omission, or misconduct of an organizer or seller; (b) the cancellation, postponement, non-occurrence, content, or quality of any event, course, or product; (c) any personal injury, death, illness, or damage to or loss of property occurring at or in connection with an event; or (d) any indirect, incidental, or consequential loss, including lost profits, travel or accommodation costs, or wasted expenditure. Where BOOK@ is nonetheless found liable for any claim relating to the platform, its aggregate liability is limited to the total fees you paid to BOOK@ in the twelve months before the claim arose. Nothing in these Terms excludes liability that cannot be excluded under Jordanian consumer law, and those rights remain unaffected.

12. Suspension and termination

We may suspend or terminate access for breach of these Terms, suspected fraud, or where required by law or a competent authority. You may close your account at any time by contacting info@bookat.net. Sections that by their nature should survive termination will survive.

13. Changes to these Terms

We may update these Terms from time to time. For material changes we will give notice through the site or by email to the address on your account. Continued use after the effective date means you accept the updated Terms.

14. Governing law and venue

These Terms are governed by the laws of the Hashemite Kingdom of Jordan. Disputes will be brought before the competent courts of Amman, without prejudice to any non-waivable consumer rights granted to you by the law of your place of residence.

15. Contact

BOOK@
Office 304, Floor 3, Khalaf & Ishtay Building
Al-Madina Al-Monawara Street, Amman, Jordan
Email: info@bookat.net
Phone: +962 79 2666603